Salesforce Change Alerts in Nine Chat Apps: Slack to Telegram

Not every Salesforce team lives in Slack. Some run on Microsoft Teams because the whole company does, some on Google Workspace, some on a self-hosted Mattermost because nothing leaves their network, and some agencies talk to clients on Discord or Telegram. Org Radar now sends Setup changes to all of them: nine chat platforms, from the same app, in the same org.

The nine platforms

Every channel is connected the same way: you create an incoming webhook in the chat app, paste its URL into Org Radar, send a test message, and you are live. What differs is where the webhook comes from.

The steps for each platform are shown right next to the field where you paste the URL, so nobody has to look them up.

One digest, native in every app

A digest should read like it belongs in the app it arrives in. Org Radar writes each message in the format of its platform, so a Slack channel, a Teams channel and a Telegram group all get the same content: who changed what, in which Setup section, when, with High and Medium sections marked and the entries of one operation grouped into one numbered item.

Each platform also has its own limits on message size and on how fast you can post. Org Radar keeps within them. A large digest is split into several messages with continuous numbering, and when a platform asks it to slow down, the messages already delivered stay delivered and the rest follow in the next run.

Safe to post anywhere

Audit entries are written by Salesforce, but parts of them come from whatever people typed into Setup. A posted digest must not turn that text into something else on the way. On every platform:

• Secrets are masked. Tokens and webhook URLs quoted in audit entries are hidden before anything leaves the org, for all nine platforms' URL formats.
• Nobody gets pinged by accident. A field label like "@all" or "@channel" stays plain text instead of notifying the whole channel.
• Links stay text. Domains and URLs from audit entries are not turned into clickable links or previews.
• The webhook stays in Salesforce. Its URL is kept in a Named Credential, not in a custom setting or a record, and every change to it is announced on all channels.

Mix platforms, per channel

A channel is just a webhook, so you can connect as many as you need, on different platforms. Each channel can have its own severity for each Setup section and its own list of tracked people. A few setups we see:

• The admin team on Slack gets everything; the security team on Microsoft Teams gets only users, permissions and security settings.
• A company on a self-hosted Mattermost keeps the digest inside its own network, next to the rest of its operations alerts.
• An agency gets each client's production changes in that client's Discord server or Telegram group, where the conversation already happens.

Changes to Org Radar's own setup, including who is tracked, are announced on every channel, whatever the platform.

Still no server in the middle

Adding platforms did not add an Overrly server. Org Radar is a native Salesforce app: messages go from your org straight to your chat app's webhook, and with Mattermost or Rocket.Chat, straight to your own server. We never see your audit data.

New to Org Radar? Start with who changed production?, or see the Org Radar page.