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Velapp

Terms of Service

Last updated: 2026-06-11 Effective date: 2026-06-11

These Terms of Service ("Terms") govern your use of the Velapp mobile application and any related services (collectively, "the App"). The App is operated by:

By creating an account, signing in, or otherwise using the App, you agree to these Terms. If you do not agree, do not use the App.

For how we handle personal data, see our separate Privacy Policy.

1. What the App does

Velapp is an AI-assisted running-coach app for amateur runners training for distances from 5 km up to the marathon. It generates personalised training plans, adapts them based on your progress, and offers a conversational coach ("Veli") that can answer questions, analyse your runs, and modify your plan on your behalf.

The App is not a medical device, not a substitute for professional medical advice, and not a personal trainer relationship.

2. Eligibility

You must be at least 16 years old to register. If your local jurisdiction sets a higher age for entering into binding contracts or processing personal data, that higher age applies. By creating an account you confirm that you meet this requirement.

You must also be physically capable of running. If you have any medical condition that could affect your ability to train safely (heart disease, recent surgery, pregnancy, asthma, joint injuries, etc.), consult a physician before starting any program proposed by the App.

3. Health and safety disclaimer — read this

The training plans, paces, volumes, and AI coaching messages generated by the App are suggestions based on algorithms and AI. They are not prescriptions. You are solely responsible for:

  • Deciding whether any given workout is appropriate for you on any given day.
  • Stopping or modifying a workout if you feel pain, dizziness, shortness of breath, chest pressure, or any other warning sign.
  • Seeking medical attention for injuries or unusual symptoms.

The App's AI coach Veli is configured to:

  • Never diagnose conditions.
  • Never recommend medication.
  • Suggest medical or physiotherapy consultation for any pain or injury.
  • Tell you to contact emergency services for alarm symptoms (chest pain, fainting, severe shortness of breath).

These safety rules are best-effort. AI can be wrong. If something feels wrong, ignore the App and see a doctor.

We disclaim all liability to the maximum extent permitted by law for any injury, illness, worsening of a condition, or loss arising from your use of the App.

4. Your account

You are responsible for keeping your password secret and for all activity under your account. Notify us immediately at velapp.contact@gmail.com if you suspect unauthorised access.

You may not:

  • Create an account on someone else's behalf without their consent.
  • Share an account between multiple people.
  • Misrepresent your age or identity.
  • Use the App for any unlawful purpose or in violation of local law.

We may suspend or delete accounts that violate these Terms, abuse the AI service, attempt to reverse-engineer the App, or harass other users (where applicable).

5. AI coaching — Veli

Veli is an AI assistant powered by a third-party large-language model (currently Anthropic's Claude API). Veli has access to:

  • A summary of your profile and recent runs.
  • Your conversation history with Veli.
  • Tools that can modify your training plan when you instruct it to (move a workout, skip a day, etc.).

Veli can be wrong. It can misread a date, miscalculate a pace, or give advice that does not fit your circumstances. Always sanity- check important changes (especially before a race) and treat its medical-adjacent comments as starting points for a conversation with a clinician, not as authoritative recommendations.

We rate-limit Veli usage to keep operating costs sustainable and to prevent abuse. Exceeding the daily limit returns a polite "let's talk tomorrow" — your account remains intact. Pro subscribers benefit from higher or removed limits (see §7).

6. Third-party integrations (Strava, Apple Health, etc.)

You can optionally connect third-party providers (currently Strava and Apple Health; Garmin Connect / Google Health Connect planned). When you connect a provider:

  • You authorise us, through their OAuth flow or the platform's health permission prompt, to read the run and fitness data they make available.
  • You remain bound by that provider's own Terms of Service. Strava's terms are at strava.com/legal/api. Apple Health data is governed by Apple's platform terms and your iOS Health permissions.
  • You can disconnect at any time in the Profile screen (or revoke health access in iOS Settings), which stops further syncs but does not delete data already imported. To delete imported runs, remove them in the activity history.
  • We never write back to those providers — read-only access only.

Provider availability may change at any time without notice if the provider revokes our access or changes their API.

7. Premium features and payments

Velapp is offered as a freemium service:

  • Free tier: free to use and supported by ads. Some features, including the AI coach Veli, have daily usage limits.
  • Pro subscription: an optional, auto-renewing subscription that removes ads, lifts or removes usage limits, and unlocks premium features.

Subscriptions are sold and billed through the Apple App Store or Google Play, depending on your device. Key terms:

  • Your subscription auto-renews for the same period unless you cancel at least 24 hours before the current period ends.
  • You manage and cancel your subscription in your Apple App Store or Google Play account settings — not inside Velapp.
  • We use RevenueCat to manage entitlements and validate purchase receipts. We do not receive your payment-card details; the app store handles payment (see the Privacy Policy).
  • The refund policies of the Apple App Store / Google Play apply to subscription purchases, in addition to any mandatory consumer rights you have under applicable law.

If we change subscription pricing or what is included, we will tell you in advance as required by the app stores and applicable law. Continued use after a pricing change means you accept the new terms; otherwise you can stop using the paid features (or delete your account).

8. Acceptable use

You may not:

  • Reverse-engineer, decompile, or attempt to extract source code, except where allowed by mandatory local law.
  • Scrape, automate, or use the App through anything other than the official client.
  • Attempt to exhaust our infrastructure (DoS, excessive API calls, abuse of the AI endpoint).
  • Use the App to violate intellectual-property rights or anyone's privacy.
  • Upload content that is illegal, defamatory, hateful, or sexually explicit. The AI conversation field is for coaching context, not for arbitrary content.

We may remove content or suspend accounts that breach these rules.

9. Intellectual property

  • The App, its design, code, brand, and the "Velapp" name are owned by the Provider. You receive a personal, non-exclusive, non-transferable, revocable licence to use the App.
  • Your data is yours. You retain ownership of runs you log, notes you write, and feedback you give. By using the App you grant us a limited licence to store and process that data only as needed to operate the App (see the Privacy Policy).
  • Open-source components used by the App are governed by their respective licences (typically MIT / Apache 2.0). A list is available on request.

10. Service availability and changes

We aim for high availability but make no guarantee. We may:

  • Take the App down briefly for maintenance.
  • Change features, add new ones, remove old ones.
  • Discontinue parts of the service (or the whole service) with reasonable notice — at least 30 days in-app and via email where possible. In that case we offer you a full export of your data.

We do not guarantee that any specific feature, integration, or AI behaviour will remain available indefinitely.

11. Liability

To the maximum extent permitted by applicable law:

  • The App is provided "as is" and "as available" without warranty of fitness for a particular purpose.
  • We are not liable for indirect, consequential, special, or punitive damages.
  • For direct damages, our total liability is capped at the higher of (a) EUR 100 or (b) the amount you have paid us in the preceding 12 months.

Nothing in this clause limits our liability for fraud, gross negligence, intentional misconduct, or for any liability that cannot be excluded under mandatory consumer-protection law (including Polish Consumer Rights Act and, where applicable, EU directives).

If you are an EU consumer, you keep all mandatory rights granted to you under your local consumer-protection law, and these Terms do not override those rights.

12. Indemnification

You agree to defend and indemnify us against any third-party claim arising from your unlawful use of the App, your breach of these Terms, or any data you submit that infringes someone else's rights. This clause does not apply where prohibited by mandatory consumer law.

13. Termination

  • You can terminate by deleting your account in-app or by emailing velapp.contact@gmail.com. We erase your personal data within 30 days (see Privacy Policy). Deleting your account does not automatically cancel a store subscription — cancel that in your Apple App Store or Google Play settings.
  • We can terminate or suspend your access if you breach these Terms, abuse the service, or if continuing to provide the App to you becomes legally or technically impossible. Material breach may trigger immediate termination; for other breaches we try to give notice and a chance to fix the issue.
  • Termination does not retroactively cancel obligations that arose before it (e.g. amounts owed for paid features).

14. Governing law and disputes

These Terms are governed by Polish law, without regard to conflict-of-laws rules. Disputes will be resolved by the courts competent for the Provider's registered seat — except that, if you are a consumer resident in the EU, you may also bring proceedings in the courts of your member state, and mandatory EU consumer- protection law applies.

For online dispute resolution, EU consumers can use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Changes to these Terms

We may update these Terms when the App, our practices, or applicable law changes. When we make material changes we:

  1. Update the "Last updated" date at the top.
  2. Show an in-app notice the first time you open the App after the change.
  3. For changes that affect your rights or obligations meaningfully, give you at least 14 days' notice before the new Terms take effect.

If you do not agree with the new Terms, stop using the App and delete your account before the effective date. Continuing to use the App means you accept the new Terms.

16. Contact

Email: velapp.contact@gmail.com NIP: 5080100981

We answer within a reasonable time, usually a few business days.